Frequently Asked Questions

Everything you need to know about shopping with SelectBasics

What is the standard shipping timeframe?

We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery status.

What is your return policy?

We offer a 30-day return policy for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.

Which payment methods do you accept?

SelectBasics accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Are your products covered by a warranty?

Yes, all SelectBasics products come with a 1-year limited warranty against manufacturing defects. If you experience an issue, please reach out with your order number and photos of the defect.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we begin processing orders immediately. You can cancel or modify your order within 1 hour of placement by contacting our customer service team.